The Candledark Difference
Co-Founder and Owner
People matter. People are the driving force for what we do, and
they are the driving force doing it. We understand that our
customers are people, not conceptual, not numbers on a balance
sheet. Whether it is a customer, a business partner, or someone
working here, everyone gets treated with respect and courtesy. In
sales, customer service, and billing, there is only one rule - do
unto others as you'd have them do unto you.
At Candledark Internet Solutions, we are dedicated to our clients' and their online
endeavors. We are specialists in small & medium business and personal web
hosting. In our opinion, a host that doesn't specialize in something always
seems to have no sense of direction. We do not run misleading sales,
we have no gimmicks, no hidden fees, no tricks. We don't want them,
and we're sure you don't either.
We provide everyone the same top-notch service. You never talk to
a computer with us, but a real life, flesh and blood person. Just
when did talking to a person become a luxury, anyway? Everyone is
always treated with respect and all information is provided in a
simple, forthright manner. We put the same exacting detail into the
services we provide, working hard, and smart, to maintain a
best-in-class server network to handle our clients needs. Because we
know, if the roles were reversed, we'd want the same.
We just happen to provide excellent web hosting. Come join the
team that believes in you, your dreams, and will see to your needs -
not our bottom line.
Our Core Values
Certain values are deeply ingrained into the Candledark culture,
that are exhibited on all levels of operation. These are the core of
who we are, and what we do.
Power to the People
At Candledark the customer doesn't come first - people do. Our
customers and our team are people, and both are equally
important. Our team members have the training and authority to
do their jobs. Very rare do support or customer service calls
have to be handed off to a manager, or escalated up a
convoluted tier support structure. The person you started with
can handle it on their own, otherwise why would we have them on
our team? Our empowered team allows our clients to create the
best websites they can, all the while knowing we've got their
Burning For You
to meet the needs of our clients any way we can. We don't have a manuals we
follow, sticking to a well scripted process when dealing with customer service
or support concerns. We do what is needed, and that often times goes beyond a
set procedure handed down by corporate. Such things are for other companies that
don't trust their employees to do it right. We do what's needed, even if it's
outside our area of expertise. We've even been known to help fix issues with
OTHER hosts for customers switching to another company.
Never will you hear us say something is "out of the realm of our service". Until
an account is closed, we'll twist ourselves into knots to see you get the best
service you can. It's what we'd expect, it's what we give.
Speak and be Heard
Everyone on our team has a voice, and we expect them to use it.
Our company culture is built on communication and collaboration.
We believe in it so much, we've even collaborated on projects
with customers! We listen to everyone, and we want to hear from
The only thing we don't listen to, or discuss, is gossip. We
don't have time for it, and don't need it dragging our personal
and professional lives down.
The Flame of Truth
No one at Candldark is a politician or lawyer, so we can speak freely and
honestly with each other, and with you - and we do. Often we speak so plainly to
our customers that they're astonished by it. We've got no problem admitting when
we tripped over the server power cord, mistiped a word on the website, or forgot
to reply to an email. Likewise, we don't sugar coat our interactions with our
clients. We say it like it is. There simply is no better way to build trust, and
it shows with great customers that have been with us since our founding in 1999.
In an industry where people change hosts as often as they change their motor
oil, clients with Candledark have been with us an average of 9 years. What more
needs to be said?