To stem a reoccurring problem with slow and no pays, we are making a one-time, unprecedented offer. For all long-term clients currently not set-up for automatic credit card payments - sign up by March 1, 2008 and receive one month hosting free. Never have to remember to make a payment again, we'll do it all for you, and receive April on us! This offer is good for any account size, and is good with all discounts. Sign-up to prepay and save even more!

If your account is behind, you can still take advantage of this offer. And, if you like, we can double bill you each month to clear the balance. What this means is, if you are on a small account, instead of charging you $5.00 a month, we'll charge $10.00 each month until the balance is settled. Slowly work down your balance with little effect to you. If you wish to clear your balance separately, simply say so in the comments when you sign up. To sign up visit our online payment page before March 1.

To improve your hosting experience we are currently developing a support ticket system to be launched with a new and improved website. At some point this month you will receive an email with your login information to access the system. Once you have your login info, you can begin using the new system at your leisure. Support through regular email will still be available. The support ticket system allows you to keep a running record of your support requests and see what progress is being made. If you have questions, feel free to email us.

Spam and hackers brought down the first version, but a new one has come. The User Forum has returned. As before, there is a portion expressly for Enterprise clients, however, only users in the enterprise admins group can access these forums. Once each enterprise owner has registered I'll add them to that group. If you have any suggestions, feel free to let me know.

Move to Houston means improved connectivity and state-of-the-art disaster protection and recovery

Disaster prevention and recovery in today's market is crucial to any business, and more so to an online entity. It is a growing concern that a detailed disaster recovery/business continuity plan should not only exist for every company, but should reflect the real and on-going needs of a progressive world. On July 29th, 2003 Candledark's recovery plan was put to the test when a transformer in the building that houses our Network Operations Center exploded, and while the servers were running, their connection to the outside world was cut. For us, this was unacceptable. So, to improve our service we have been moving our entire NOC not only to a new building, but a new state. Good-bye sunny Nevada, hello sunny Texas. We've traded in sand for, well, sand. At the same time we have changed from a dual-homed connection to a multi-homed connection and increased our bandwidth to over 4 gigabits/second using the providers Time Warner, Verio, AboveNet, Savvis, and Cogent.

Launched February 14th, 2006, the new NOC utilizes a building and infrastructure rated as one of the best in the world. The state-of-the-art NOC is located Houston  building gaining ever-growing attention for its robust building infrastructure, advanced certifications and award-winning architecture. It is known as one of the most intelligently designed buildings in the United States and we are proud to be a part of it.

This move does not affect where you send payment. Those will continue to be sent to our forested Kentucky offices in a building that, while not as appraised, does have an abundance of trees and just a little fog. The natural stuff, not the L.A. variety.